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At Minicabs Hub, we’re committed to providing exceptional service. We value your feedback, both positive and negative, as it helps us improve. If you’ve had an experience that doesn’t meet our high standards, we want to hear from you. Our dedicated team is here to address your concerns promptly and effectively.
Do you have a complaint? Please fill out the form below or call us directly at +44 2039178500
Complaint Type | Target Resolution Time |
Service Issues | 3-5 working days |
Billing Disputes | 5-7 working days |
Lost Property | 3-5 working days |
Driver Conduct | 5-7 working days |
Vehicle Condition | 3-5 working days |
App or Website Issues | 2-4 working days |
We strive to resolve all complaints as quickly as possible. Complex cases may require additional time.
You’ll receive an acknowledgment within 24 hours, and we’ll begin investigating your case immediately.
Yes, you can request an escalation to our Customer Relations Manager.
Absolutely not. We value your feedback and it will not impact your future service.
We assess each case individually and offer fair compensation where appropriate.
Yes! We greatly appreciate positive feedback. You can use the same channels to share your good experiences.
We handle all complaint information in accordance with our Privacy Policy and data protection laws. Your personal information will only be used for the purpose of addressing your complaint.
If you have any questions about our complaints process or need assistance, please don't hesitate to contact our Customer Relations Team: